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Frequently Asked Questions
Everything you need to know about our products
We process all orders within 1–2 business days. Once shipped, customers receive tracking by email.
Most U.S. orders arrive within 3–7 business days. International orders usually arrive within 7–15 business days.
Customers receive a tracking email after shipment and can also use the Track Order page.
We offer a 30-day return policy. Contact support within 30 days of delivery.
Contact support within 48 hours with photos for a replacement or refund.
Email support@shopsylmora.com.
Yes. Payments are protected with SSL encryption and trusted payment providers.
Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay.
Contact us immediately. We can update eligible orders before processing.
Contact us immediately if the order has not yet shipped.